Delivery Policy

We will always do our best for 3-5 business days for delivery to take place, for which the cut off is 12pm on the trading day of purchase.

Delivery will only take place once the full amount owing has been paid and it reflects in the Comfy Home Furnitures bank account.

If we have a delivery backlog please expect delays as we clear the backlog, this may be up to 5 working days.

Customers must return damaged goods with the driver. If a Proof of Delivery (POD) is signed, neither Comfy Home Furnitures nor the driver will be held responsible for the damages.

Furniture is delivered to the customer’s home via a courier service to the front door only (of the ground floor). The delivery fee is determined in relation to delivery distance from our depot to the delivery address. A single delivery fee or multiple delivery fees will be charged regardless of the number of items purchased in one transaction, subject to the maximum delivery space available within the delivery vehicle.

The customer must ensure that the furniture item/s will fit through entrances, doorways, lifts and stairwells, and that these routes are clear of obstructions for delivery. We do not hoist goods onto balconies. (Furniture measurements are important for customers to check before purchasing.)

Comfy Home Furnitures will not be held responsible once the driver leaves the customer’s premises.

Other than the customer that makes a purchase of, delivery of an item received by a minor, Comfy Home Furnitures will not be responsible for the item been delivered with a minor’s signatory with any defects.

Costs of any defects will be charged to the customer from the supplier, with payment first if negligence.

The courier will only deliver to the specified delivery address (as per the order documentation delivery instructions), and the authorised person to receive the delivery.

The courier will contact the customer within to arrange delivery within a reasonable time, dependency of weather conditions, no accidents or traffic congestion on any weekday between the hours of 8am and 5pm. No deliveries will be made during weekends or public holidays.

When the courier contacts the customer to arrange delivery, the customer must notify the courier of the level that the property is on, e.g.: Ground Floor, Level 1, etc.

If the furniture item/s needs to be carried above ground floor level of which the maximum being 5 floors, the customer must liaise with the couriers to do so and sign proof of receipt/delivery prior to item/s being delivered to requested floor.

The courier will counter-sign as acceptance of the customer’s request to carry the items above ground floor. Comfy Home Furnitures and the couriers will not be held responsible.

For any losses or damage incurred during delivery that may result due to non-compliance by the customer.

All furniture delivered from the Distribution Centre will be sealed in its original packaging.

The person receiving the item/s will be required to sign the proof of receipt/delivery to indicate that each item has been received undamaged and sealed in its original packaging.

Should the item be damaged or the packaging not is in place, this must be indicated on the delivery document and the courier representative and the person receiving the item must both sign the delivery document to this effect. If the item is damaged it will be returned to Comfy Home Furnitures by the courier.

In order to fulfil Comfy Home Furnitures’ contractual obligation to deliver goods to you, Comfy Home Furnitures will collect and process your personal information to the extent necessary in performing the delivery. Your personal information supplied to Comfy Home Furnitures for the purpose of delivery will not be processed for any other purpose.

Further details on the personal information collected and processed by Comfy Home Furnitures and how this information is safeguarded can be found in the Comfy Home Furnitures Privacy Notice, the Comfy Home Furnitures POPI Policy and the Comfy Home Furnitures Customer Delivery Notice.