Refund policy

Refunds will be considered by Comfy Home Furnitures based on the condition of the returned product, the circumstances of the request and applicable consumer law.

Special and Custom-Made Orders

No change-of-mind refunds or exchanges will be accepted on special, customised or made-to-order products unless the product is defective, damaged or does not match the confirmed order.

Unused Products

An unused product may be returned within seven days of delivery, provided that:

• It remains sealed and unused.
• It is in its original packaging and original purchase condition.
• All parts, accessories and instructions are included.
• Valid proof of purchase is provided.
• The return is authorised by Comfy Home Furnitures before collection.

Approved change-of-mind returns must be sent back by courier. The return courier fee will be deducted from the refund unless the product is defective, damaged or incorrectly supplied by Comfy Home Furnitures.

Faulty or Incorrect Products

If a product assembled by Comfy Home Furnitures or its authorised delivery team is found to be faulty or does not match the advertised description, Comfy Home Furnitures will assess the product and, where appropriate, arrange a repair, replacement or refund.

If a customer assembles a product and discovers that its components, instructions or specifications do not match the advertised description, the customer must report the problem within seven days of delivery. The product should be returned in its original packaging where reasonably possible.

If the fault is confirmed, Comfy Home Furnitures will arrange collection at no cost to the customer and will repair or replace the product, subject to availability and applicable consumer law.

Comfy Home Furnitures will not be responsible for damage caused by incorrect assembly, misuse, alteration or failure to follow the supplied assembly instructions.

Refund Method

Approved refunds will be processed to the original payment method used for the online purchase. Proof of purchase is required. Courier or collection charges may be deducted from change-of-mind refunds where applicable.

Glass Products

All glass products must be carefully inspected at the time of delivery. Any cracks, chips or damage must be reported before the delivery is accepted and the proof of delivery is signed.

Claims for visible glass damage may not be accepted after the delivery has been signed for without the damage being recorded.

Reporting Damage or Faults

When submitting an exchange, repair or refund request, customers must provide:

• The order number and proof of purchase.
• A clear description of every fault or damaged area.
• Clear photographs and, where requested, a video showing the problem.
• Photographs of the product’s packaging and delivery labels.

Comfy Home Furnitures will assess and action only the faults or damage reported in the original request.

If additional faults or damage were not reported, or if the condition of the returned product differs materially from the information supplied, Comfy Home Furnitures reserves the right to:

• Address only the faults originally reported;
• Request further evidence;
• Reassess the proposed remedy; or
• Decline or cancel the exchange or repair request where legally permitted.

All returns, exchanges and repairs require prior authorisation from Comfy Home Furnitures. Products must not be returned without receiving return or collection instructions.